Definitions:

• ‘the company’ means the service provider, SendPostOnline.co.uk, a brand owned and operated by World Interactive LLC
• ‘the client’ means an individual, company or organisation at whose application the company agrees to provide a service to under the terms of this agreement.
• ‘agreement’ means the contract and understanding between the company and the client to which these terms and conditions apply for the duration that any services are provided.

Scope:

The content of this agreement shall apply in relation to any services ordered by the client from the company.

Payment:

In order to commence service, the client is required to make payment for the appropriate amount as published on the company’s website. No services will be provided until full payment has been received by the company. 

The company accepts payment by credit and debit card. Cheques are not acceptable.

Services Levels:

The company endeavours to provide a high level of service to it’s clients at all times. However, as the company is reliant on third parties (postal services, couriers, landlords, etc) which assist in the delivery of services, the company cannot guarantee, nor does it make any warranties or representations, that services will be uninterrupted or error-free and the company shall not, in any event, be liable for interruptions of service which are beyond the company’s reasonable control.

Client Confidentiality:

The company undertakes to treat all client information as confidential. However, should it be served with an appropriate court order, the company may be legally required to co-operate with law enforcement agencies and required to disclose information about the client.

Acceptable Use:

Subject to making the relevant payment, the client may use the company’s service for any legal and lawful purpose to send letters/documents to any person, business or organisation anywhere in the UK.

The client agrees to not use the service for any purpose which could cause reputational damage to the company.

Should the company detect the service being used in a way that is not permitted, the company will take appropriate action to remedy the situation.

Soliciting Staff:

The client shall not, for a period of 12 months following cessation of this agreement, cause, encourage or assist any of the company’s employees to leave it’s services or to do anything which if done by the client would be a breach of this agreement.

Refund Policy:

Requests should be made in writing and are at the sole discretion of the company. Refunds will not be granted if the customers letter/document has already been printed and/or sent.

Other Terms:

The client undertakes to provide the company with all the information and co-operation that the company may reasonably require from time to time to enable the company to perform and observe its obligations. The client agrees with the company not to conduct any activities which could be/is considered as illegal, immoral or obscene and agrees not to use the company’s services for any such purpose.

Neither party shall be held liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control, without limitation.

The company reserves the right to amend, alter or vary any aspect of the service it provides to the client without limitation or liability, including it’s scale of charges and terms of business. While the company will endeavour to give reasonable notice (normally one month’s written notice via email), it reserves the right to do so with immediate effect. Any notices issued by the company to the client shall be deemed delivered unless the company is informed otherwise.

In certain cases, it may be necessary to terminate the services it provides to the client and the company reserves the right to do so with immediate effect.

In order to comply with KYC (Know Your Customer) regulations, the company may require the client to complete a basic verification. Any information and documents, photos or scans provided by the client will be used solely for identification purposes and will not be shared or disclosed to any third parties. The company may be unable to provide services to the client unless the company has appropriate and acceptable identification on file.

The company accepts no responsibility for loss or personal injury caused to clients or guests of clients when visiting our premises.

Entire agreement:

This agreement represents the understanding between the company and the client. This agreement shall be governed by and construed and interpreted in accordance with English Law. By ordering any of the company’s services shall be deemed as acceptance to the Terms of Business as stated above.